Overall UXE Score
8.69
16 jurors · +0.5 vs season average
- Recognition
- Editors’ Choice
- Recognized
- 16 Sept 2026
- Season
- Quarter 3, 2026
- Studio
- Helix & Co., Berlin
- Categories
- Service Experience · Healthcare · Inclusive & Ethical Design · Mobile Experience · Health
- Platforms
- Web, iOS
01/Overview
Telehealth that gets you from symptom to clinician in minutes, with live transcripts and plain-language follow-ups.
Ostara Care is a telehealth service for people who postpone care because it doesn’t fit into their day. Booking takes under a minute, and most patients see a clinician the same day.
Consultations are transcribed live, so patients can re-read what was said instead of trying to remember it. Afterwards, a plain-language summary lists what was agreed, what to watch for, and when to follow up.
Clinicians were part of the design team from day one; the clinician view was built with the same care as the patient app.
- Client
- Ostara Health GmbH · Healthcare
- Audience
- Working adults who delay non-urgent care
- Industry
- Health & Care
- Platforms
- Web, iOS
- Status
- Live since May 2026
- Markets
- Germany, Austria, Switzerland, Netherlands
- Languages
- 4 — German, English, Dutch, Turkish
02/Honors
Recognized by the editors.
Recognition
Editors’ Choice
The editors’ highest recognition, for work that changes how its category should be designed.
Conferred by the editors on 16 Sept 2026 · minimum UXE 8.5
Distinctions
- Distinction · Accessibility
Accessibility scored 9.0 — the bar is 9.0.
Awards · Quarter 3, 2026
Season results- Service ExperienceEntered
05 / 12 · Healthcare
- Inclusive & Ethical DesignEntered
07 / 12
- Mobile ExperienceEntered
02 / 12 · Health
Competing in Q3 2026. Entries close 30 Sept 2026; results are announced 15 Oct 2026.
03/Jury verdict
In the jury’s words.
“Putting the transcript at the heart of the consultation is an accessibility decision that turned out to help everyone. Ostara Care respects both the patient’s time and their memory.”
Sofía Marín
Accessibility Lead, Clarosol · Spain
On behalf of 16 jurors
04/Score breakdown
How the jury scored it.
- Overall UXE Score+0.5 vs Q3 2026 average
- 8.69
- Strongest criterionAccessibility
- 9.0
- Jury agreementaverage spread ±0.42
- Moderate
- Jurorsof Q3 2026’s panel
- 16
- 8.8+0.5
Usability
Can people complete what they came to do — efficiently, confidently and without error?
- 8.6+0.5
Information Architecture
Is content organized, labeled and navigable in the way people actually think?
- 8.7+0.3
UI & Consistency
Is the visual language coherent and purposeful across every screen and state?
- 8.5+0.3
Interaction & Feedback
Does every action respond clearly, promptly and meaningfully?
- 8.3+0.2
Performance
Does it feel fast — perceived and measured — on real devices and networks?
Jury noteVideo joins are quick, though the landing page ships heavier imagery than it needs.
- 9.0+1.2
Accessibility
Can everyone use it, including people relying on assistive technology?
Jury noteCaptions, easy-language summaries and interpreter support are defaults, not settings.
- 8.9+0.6
Learnability
How quickly does a first-time user become a confident one?
Jury noteBooking succeeded first time for every participant, including those over 70.
Scores are the mean of 16 jurors. Ticks mark the Q3 2026 average across 6 recognized projects.
05/The jury
16 ballotsEvery vote, on the record.
Each juror scored Ostara Care independently, from 1 to 10 on every criterion. Nothing is weighted by seniority and no score is discarded — the published result is simply their mean.
One juror Jury mean
| Juror | Usab | IA | UI | Inter | Perf | A11y | Learn | Overall |
|---|---|---|---|---|---|---|---|---|
| Ana CostaInclusive Design Researcher, Maré Digital · PT | 9.0 | 9.0 | 9.0 | 8.9 | 9.0 | 9.6 | 9.6 | 9.16 |
| Amara NwosuDesign Director, Kestrel & Vale · GB | 9.4 | 8.6 | 9.0 | 9.4 | 9.2 | 9.4 | 8.9 | 9.13 |
| Mei TanakaUX Research Lead, Hoshi Labs · JP | 9.2 | 8.6 | 9.0 | 8.6 | 8.4 | 9.1 | 9.7 | 8.94 |
| Sofía MarínVerdictAccessibility Lead, Clarosol · ES | 9.0 | 9.2 | 8.9 | 8.5 | 7.8 | 9.4 | 9.3 | 8.87 |
| Min-jun ChoDesign Lead, Seoul Form · KR | 9.0 | 8.7 | 8.7 | 8.8 | 7.9 | 9.9 | 8.8 | 8.83 |
| Tomasz WójcikMotion Design Lead, Kadr Studio · PL | 8.8 | 9.0 | 8.8 | 9.0 | 8.1 | 9.1 | 9.0 | 8.83 |
| Priya RamanHead of Product Design, Tessera Cloud · IN | 8.7 | 8.8 | 8.8 | 8.2 | 8.7 | 9.1 | 9.3 | 8.80 |
| Camille RouxCreative Director, Atelier Nuit · FR | 8.0 | 9.2 | 8.6 | 8.7 | 8.4 | 9.3 | 9.2 | 8.77 |
| Yusuf DemirProduct Design Manager, Kuzey Labs · TR | 8.8 | 9.4 | 8.8 | 8.5 | 8.3 | 9.1 | 8.5 | 8.77 |
| Chloé MartinContent Design Lead, Plume & Co · CA | 9.1 | 7.8 | 9.1 | 8.5 | 8.3 | 9.0 | 9.0 | 8.69 |
| Marco BelliniSenior Product Designer, Studio Vetro · IT | 8.8 | 8.3 | 8.9 | 8.5 | 8.2 | 8.8 | 8.7 | 8.60 |
| Diego FerreiraFrontend Architect, Rede Norte · BR | 8.9 | 8.1 | 8.1 | 8.5 | 8.2 | 8.7 | 8.8 | 8.47 |
| Ravi MenonWeb Performance Engineer, Quickline · SG | 8.5 | 8.7 | 8.4 | 8.1 | 8.0 | 8.8 | 8.6 | 8.44 |
| Freya HolmPrincipal Researcher, Salt Research · DK | 8.8 | 7.8 | 8.5 | 8.6 | 7.9 | 8.5 | 8.6 | 8.39 |
| Mateo ÁlvarezInteraction Designer, Lumbre · MX | 8.6 | 8.0 | 8.5 | 7.4 | 8.5 | 8.7 | 8.6 | 8.33 |
| Lea FischerDesign Systems Lead, Kanton Group · CH | 8.2 | 8.4 | 8.1 | 7.8 | 7.9 | 7.5 | 7.8 | 7.96 |
| Jury mean | 8.8 | 8.6 | 8.7 | 8.5 | 8.3 | 9.0 | 8.9 | 8.69 |
| Spread (σ) | ±0.34 | ±0.48 | ±0.30 | ±0.46 | ±0.39 | ±0.52 | ±0.45 | ±0.30 |
marks each juror’s area of expertise. Deeper tint, higher score.
01
Submitted
24 Aug
Entry received, free of charge
02
Jury scoring
29 Aug – 15 Sept
16 independent ballots
03
Recognized
16 Sept 2026
Editors’ Choice
04
Awards
Results 15 Oct 2026
Competing in Q3 2026
06/Screens
2 screensThe product, screen by screen.
07/Case study
From problem to proof.
The challenge
Patients forgot most of what a clinician told them within hours, and booking flows asked for insurance details before showing a single available slot.
The approach
Helix & Co. inverted the booking flow — availability first, paperwork last — and designed the transcript and summary as the product’s centrepiece rather than an add-on.
Research
Clinician co-design
9 GPs and 4 psychiatrists in 12 workshops
Patient interviews
36 patients, including 10 with chronic conditions
Comprehension testing
Summary readability tested at CEFR B1, n=80
Key insights
- 01
Seeing a time slot early is what turns intent into a booking.
- 02
Patients want to re-read the conversation, not a clinical report.
- 03
Clinicians adopt tools that save them typing, not tools that add fields.
Outcomes
58 s
Median booking time
from landing to confirmed slot
+64%
Recall of care instructions
48 hours after consultation, vs. control
−31%
Clinician admin time
per consultation, pilot practices
Outcomes are reported by the submitting team and reviewed by the jury.
08/Accessibility & performance
Built for everyone, on any device.
Accessibility
WCAG 2.2 AA
Audited by BIK für Alle (external audit), April 2026
9.0
Jury
- Live captions and transcripts during every video call
- Easy-language mode for summaries
- Sign-language interpreter can join as a third participant
- Full keyboard and screen-reader booking flow
Known gaps
- Transcript translation is available in 2 of 4 languages
Performance
4 of 4 within budget
Moto G Power on 4G, lab median of 10 runs
8.3
Jury
| Metric | Measured | Budget |
|---|---|---|
| Largest Contentful Paint | 1.8 s (within budget) | ≤ 2.5 s |
| Interaction to Next Paint | 120 ms (within budget) | ≤ 200 ms |
| Cumulative Layout Shift | 0.02 (within budget) | ≤ 0.1 |
| Video join time | 2.1 s (within budget) | ≤ 3 s |
Within budget Over budget
09/Design system
Bloom, the system behind Ostara Care.
- System
- Bloom
- Components
- 71
- Design tokens
- 198
Color
- #2D1B69
Indigo
- #7C5CFF
Iris
- #C7B8FF
Lilac
- #F3F0FA
Mist
- #1F9D63
Care green
Typography
Plus Jakarta Sans
Interface & display
Google Fonts
UX patterns
- Booking
- Video calls
- Live transcripts
- Summaries
- Trust signals
10/Credits
The people who made it.
Studio
Helix & Co.
Berlin, Germany
Digital health design with clinicians in the room from the first sketch.
- Founded
- 2011
- Team
- 51–200
- Recognized
- 1
Team
- Katrin VogelDesign Director
- Deniz YılmazSenior Product Designer
- Dr. Jana WeberClinical Lead
- Felix BraunAccessibility Specialist
- Paul SchneiderEngineering Lead
- Client
- Ostara Health GmbH
- Industry
- Healthcare
Built with
- Next.js
- React Native
- WebRTC
- FHIR
- Figma
- Storybook
→/More from the showcase
Whole season
